You never need to contribute coverage for other libraries with Chatstaff.
Have a co-op? Home Team First routing keeps it local when your co-op is online, and Chatstaff has your back when it is not
Online patrons often won't wait for a response. Chatstaff monitors traffic patterns and adjusts staffing levels to maintain an average wait time of less than 12 seconds so that your patrons get help quickly.
Chatstaff’s experienced team of ALA-accredited librarians works within client libraries’ resources, focusing on the collections and guides you’ve curated for your patrons.
Our mix-and-match approach lets you pick whatever schedule you need. Need help with guides, instruction, or FAQ maintenance? We can do that too!