Virtual Reference

Professional coverage

Your resources can be available 24 hours a day, and your patrons can reach them from any location, using a wide variety of devices.

Offer patrons help with your resources whenever and wherever they want it! Chatstaff offers chat reference 24×7, after-hours, and true backup options.

Chatstaff is proud to co-sponsor RUSA's Best Emergency Technology Award along with our fabulous partners at LibraryH3lp. Congratulations to this year's winners at Project Komodo, for their groundbreaking project in browser-based virtual reality.

Dedicated coverage

You never need to contribute coverage for other libraries with Chatstaff.
Have a co-op? Home Team First routing keeps it local when your co-op is online, and Chatstaff has your back when it is not

Fast Responses

Online patrons often won't wait for a response. Chatstaff monitors traffic patterns and adjusts staffing levels to maintain an average wait time of less than 12 seconds so that your patrons get help quickly.

Quality Service

Chatstaff’s experienced team of ALA-accredited librarians works within client libraries’ resources, focusing on the collections and guides you’ve curated for your patrons.

Flexible Options

Our mix-and-match approach lets you pick whatever schedule you need. Need help with guides, instruction, or FAQ maintenance? We can do that too!

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