- Want us to handle the whole thing for you and be available for your patrons 24x7x365?
- Want us to cover only the hours the library is closed?
- Want us to be there as “just in case” backup for those times when things just get too hectic?
When and how we staff is entirely up to you. We charge based on contact hours, which is to say the time our librarians spend with your patrons. Based on your desired schedule we can give you an estimate of how many contact hours you’ll have over the course of the year — for example, 3 am is going to have a lot less traffic than 3 pm so it would cost less to have on your schedule.
We’ll keep in touch with you about how the traffic use is going, so if partway through the year it looks like we’ve over-estimated, you can experiment with proactive or expanded hours. If we’ve under-estimated then we’ll work with you to figure out the cause of the high traffic and either take steps to control it or increase your included hours.
There are three methods we can use to estimate your traffic:
In addition to staffing, we also offer a number of supplementary services including analytics, data ingestion, and FAQ maintenance. For pricing, please contact us at firstname.lastname@example.org.
All quotes are valid for three months.