Chatstaff's prices for virtual reference are based on contact hours, which is to say the time our librarians spend with your patrons. Based on your desired schedule we can give you an estimate of how many contact hours you'll have over the course of the year -- for example, 3 am is going to have a lot less traffic than 3 pm so it would cost less to have on your schedule.

We'll keep in touch with you about how the traffic use is going, so if partway through the year it looks like we've over-estimated, you can experiment with proactive, widgets embedded in database, expanded hours, or other known methods of increasing traffic. If we've under-estimated then we'll work with you to figure out the cause of the high traffic and either take steps to control it or increase your included hours. You can also proactively control costs by setting limits on daily or weekly traffic.

Prices for other services are also based on expected time used. Please email us for a quote.

There are three methods can use to estimate your traffic:
LibraryH3lp or RefChatter customer
If you have a record of your traffic on one of our partner companies, then all you need to do is email us and tell us the schedule you want.

We can request your past statistics from your platform provider to get you the most accurate quote for your actual population.
Statistics from other platforms
If you have records of past traffic, we can use those and our experience with average library traffic patterns to build a quote for you.
Just email us with what hours you'll want covered, and your past traffic information including the past coverage schedule.
Trying chat reference for the first time
If you're getting ready to start offering virtual reference for the first time, we can use our experience to estimate your likely traffic.
Just email us with what hours you'll want covered, and the size of the population served by your library.

All quotes are valid for three months.

Copyright © 2020 Chatstaff.
LibraryH3lp™ is a product of Nub Games, Inc.   RefChatter™ is a product of Altarama.  
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