High quality virtual reference
at prices that make sense

Your resources are available 24 hours a day, and your patrons can reach them from any location, using a wide variety of devices.

Now you can offer your patrons help with those resources whenever and wherever they want it! Chatstaff offers 24×7, after-hours, and true backup options, and is happy to work with you to find the options that best fit your needs and your budget. We can integrate with any locally used software platform, and we offer a number of VR-related support services as well.

Help your patrons make the most of your library.
Fast responses
Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long.

That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds.
Quality service
Frustrated with answers that leave your patrons confused and your resources unused?

Chatstaff’s experienced team of ALA-accredited librarians is used to working within client libraries’ resources, letting us focus help on the collections you’ve paid for.
Flexible options
Sick of paying for services that don’t quite match your needs, or which your patrons don’t use?

Our mix-and-match approach lets you pick whatever schedule you want, and our prices are based on traffic. Want help with analytics or FAQ maintenance? We can do that too!

Copyright © 2019 Chatstaff.
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